Terms and conditions
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of SCAN Adventure. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
General Terms and Conditions
The booking conditions contain important information. Please carefully read and understand the booking conditions as they constitute a legally binding contract between Scan Adventure and you for the services provided by Scan Adventure.
Please be advised that by booking with us and paying the full payment, you acknowledge that you have read, understood and agree to be legally bound by these booking conditions.
Acceptance of your booking will be confirmed via email, and a contract comes into existence on the date shown on your confirmation email. If you have any queries regarding these conditions, please send us an email regarding your concerns.
Northern Lights Safari is an outdoor experience.
o It starts 7 pm and runs approximately up to six hours. Please meet the guide 10 minutes before departure time. If weather conditions are poor, the duration of the tour might vary accordingly. If such happens, our tour guide will make necessary adjustments to the tour in the best way to the clients.
o Scan Adventure is responsible for your safety. If the weather is too bad and it is dangerous for driving we will see us forced to cancel the tour due to lack of safety regulations.
o If we are not able to see the Northern Lights one night the participants of the tour can join us later on when we have empty seats available. The charge is discounted to 60 %.
Day trips to different locations in and around Tromsø
o Start according to our web site or agreement.
o Scan Adventure is responsible for your safety. If the weather is too bad and it is dangerous for driving we will see us forced to cancel the tour due to lack of safety regulations. In that case we will re-transfer the money you paid for the tour.
The tours will be running when there are at least 2 passengers. If there is only person booked we have the right to cancel the trip or to inform the guest for changing the date or to go over to a different trip organized by our company.
The taken pictures are 100 % owned by SCAN Adventure and cannot be used on social networks without our permission or giving credit to us.
It is possible to make bookings/reservations by phone, email or through our web site, thus a written agreement is always required. Thereafter a confirmation email with tour offers and essential information will be sent to you if we have the necessary information about the guests such as email and mobile phone number ++
Payment shall take place after booking the trip on our web site. We are using
PAY Pal. Please be aware that you are able to book the tour by using your credit card even you don`t have a PayPal account.
You can also use your credit card for the payment of the tours.
German guests can transfer the amount to our German bank account:
IBAN DE76 7016 9619 00100 6030 66
Tour operators will be invoiced as agreed. There can be different agreements, depending on the tour operator.
Safety and Insurance Policy
Customer safety is essential for Scan Adventure. Thus we are not liable for any damages to you or your equipment while being on the tour. Scan Adventure therefore advises any clients to have travel insurance prior the tour.
Scan Adventure is insured by IF Norway. The insurance covers injuries and damages to persons and objects while driving the vehicle.
Acceptance of Children
In order to their own safety we do not accept infants on the tour. Otherwise children from the age of 6 and up to the age of twelve will be charged for a children amount. It is the parent’s responsibility to take care of their children. You have to follow the guide`s advice 100 % according to the children`s behavior for their and others safety.
If you cannot take your holiday and wish to cancel your booking, you are liable to pay the full amount until 2 days before the tour starts.
If the tour has been cancelled by SCAN Adventure due to poor weather conditions, the full amount will be refunded or you get the possibility to change the date for the tour.
In order to save you money according to your cancellation, we would recommend that you take out cancellation insurance to cover this cost.
Damages and Breakages
You are responsible and liable for any breakages or damages, which you cause, to our tour bus or its contents or the equipment. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair if breakage is significant.
We do not accept any liability for any damage, loss or injury to any member of your party or possessions, unless proven to be caused by a negligent act by ourselves whilst acting in the course of employment.
I hereby accept the above mentioned items in the Terms & Conditions of
A warm welcome awaits you at Scan Adventure.
+47 99 34 18 14